Last updated: 15 October 2026
These terms apply to everyone who uses Flatra ("we", "our", or "the app") — the Android app, the web app at app.flatra.in and the website flatra.in. By signing in or using Flatra you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the app.
Flatra is software that helps an apartment association run its monthly work: maintenance bills, water-meter readings, expenses, payment records, announcements, complaints, polls and resident records. Flatra is a tool used by the association; it is not a party to any arrangement between the association, owners and tenants.
Flatra does not collect, hold or transfer money for maintenance or other dues. Residents pay the association directly (for example by UPI, bank transfer or cash), and payments are recorded in the app by the association or the resident. A payment shown as recorded in Flatra is a record, not a bank confirmation.
Associations may use Flatra on a free trial and then on a paid plan, at the price shown or agreed when the association is set up. We will give advance notice in the app or by message before any change in price applies to an association. If the subscription is not paid, we may limit the association's access after notice; the association's records are not deleted for non-payment without further notice.
You agree not to:
We may remove content or suspend an account that breaks these rules.
The association and its members own the content they add (records, photos, messages). You give us permission to store, process and display it only to run Flatra for your association, as described in the Privacy Policy. We do not sell your data and the app shows no third-party advertising.
We work to keep Flatra available and your data safe, but the service is provided "as is" and may sometimes be unavailable for maintenance, updates or reasons outside our control. Please keep your own copy of any record you are legally required to retain.
To the extent permitted by law, Flatra is not liable for indirect or consequential losses, or for losses caused by incorrect data entered by users, disputes between residents and associations, or payments made outside the app. Our total liability to an association for any claim is limited to the subscription fees that association paid us in the three months before the claim.
You may stop using Flatra at any time and ask for your data to be deleted (see our Data Deletion page). An association may close its account by contacting us.
We may update these terms. The "last updated" date above shows the latest version; for significant changes we will tell users in the app. Continuing to use Flatra after a change means you accept the updated terms.
These terms are governed by the laws of India. Courts at Hyderabad, Telangana have jurisdiction over any dispute.
Questions about these terms? Email flatraapp@gmail.com.